Privacy Policy
Last updated: June 2026
Introduction
This Privacy Policy describes how Biopest Control De Plagas SLU (CIF: B72454333, "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, contact us for a quote, or use our pest control services in Benidorm and the surrounding area. We are committed to protecting your privacy and ensuring you have a positive experience on our website.
We comply with the General Data Protection Regulation (GDPR) and all applicable Spanish data protection laws. If you have any questions about this Privacy Policy, please contact us at the details provided at the end of this document.
Information We Collect
We collect information in various ways to provide you with our services and improve your experience. The types of information we collect include:
- Contact Information: Your name, phone number, and email address when you request a free quote or contact us through our website.
- Service Information: Details about the pest control service you are requesting, including the type of pest infestation, location, and preferred appointment dates.
- Message Content: Any additional information you provide in your inquiry or service request message.
- Source URL: The page or referral source through which you accessed our website or contact form.
- Technical Data: We may automatically collect technical information such as your IP address, browser type, operating system, and pages visited (via cookies and similar technologies).
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our pest control services to you.
- To respond to your inquiries and provide customer support.
- To send you quotes, service confirmations, and appointment reminders.
- To process payments and billing for services rendered.
- To improve our website, services, and customer experience.
- To comply with legal obligations and regulations.
- To contact you about updates to our services or relevant promotions (with your consent).
- To prevent fraud and ensure the security of our services.
Data Storage and Security
Your personal information is securely stored on our servers using Supabase, a secure cloud platform that implements industry-standard encryption and security measures. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You use our website and services at your own risk.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. We use localStorage to store your cookie preference settings under the key "apc_cookie_pref". This allows us to remember your choices regarding which types of cookies you allow.
Types of cookies we use include:
- Essential Cookies: Necessary for the website to function properly and provide services you request.
- Preference Cookies: Remember your preferences and settings to personalise your experience.
- Analytics Cookies: Help us understand how visitors use our website to improve our services.
- Marketing Cookies: Used to track your activity and deliver personalised advertising (only with your consent).
You can control your cookie preferences through your browser settings or through our cookie consent management tool.
Your Rights Under GDPR
As a data subject in the European Union, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of your personal data that we hold.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
- Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
- Right to Restrict Processing: You have the right to request that we limit how we use your personal data.
- Right to Object: You have the right to object to certain types of processing, including direct marketing.
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days of receipt.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
- Legal authorities when required by law or to protect our legal rights.
- Partners or contractors directly involved in providing the services you request.
Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
- Company: Biopest Control De Plagas SLU
- CIF: B72454333
- Email: info@benidormpestcontrol.com
- Phone: +34 625 723 331
- Address: Benidorm, 03501, Alicante, Spain
Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting to our website. Your continued use of our website and services following the posting of updated Privacy Policy means you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.